WISH PMS

WISH, hotel front desk software, easily and exceptionally consolidates all hotel front desk functions into a single workplace. With additional tools and easy access to data, it makes navigation smoother for users and enables them to accomplish more with less effort. WISH can be used both in multi-property or standalone clients.

WISH .NET
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THE BENEFITS

An advanced, new generation Hotel Front Office Software that leverages Microsoft.NET technology to deliver unparalleled usability and productivity.

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Optimize Revenue

Manage hotel room rates in real-time with direct two way connect with channels.

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More Direct Bookings

Let guests book directly from your website with Qikres© booking engine and get instant confirmations.

This ensures that the website visitors have real-time information of your inventory, room rates, etc.

This is one of the easiest tips to increase hotel direct bookings thus reducing your OTA commissions.

helpdesk

Empower Your IT

Easy to deploy, train and use. Scalable hardware requirements, robust 24×7 support.

lostreservation

No More Lost Reservations

No more emails and manual updates, get reservations dynamically into the WISH Property Management System (PMS) with alerts.

contactlesscheckin

Contactless features

Guests can update their profiles, acknowledge registration cards, view the folio, avail express checkout, settle their bills and give feedback, all from their own mobile phones. Self check in and check out coming soon.

Features in WISH

Onsite WISH PMS is  an advanced, new generation Hotel Front Office Software and a comprehensive enterprise property management system (PMS) suitable for large hotels and hotel chains.

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Room Inventory

With WISH Front Office PMS software, user can setup:

  • Over/underbookings
  • Closed for arrival/departure
  • Allocate the number of rooms for a period to agent/operators, company and OTAs
  • Daily or time based inventory management for specific room categories


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Rate Management

Handling of rates:

  • Weekdays and weekend rates
  • Low and high season rates
  • Multiple currency rate handling
  • Package rate handling
  • Youth and child rate handling
  • After ‘n’ number of bookings stop selling the rates
  • After several number of bookings increase the rate by x percentage
  • Room based rate handling
  • Configurable to override the pre-set rates


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Individual Handling

Wish PMS offers:

  • Room upgrade handling
  • Multiple rates through stay
  • Pre-defined discount structures and bill routing templates
  • Multi currency billing
  • Multi stages guest transfer handling
  • Ability to handle time bound bookings or airport hotels


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Group Handling

  • Different allocation of rooms per room category for different stay dates of the group
  • Handling of pre-arrival and post departure dates and rates
  • Rooming list handling and utilities to change the dates/rates for members of the group
  • Capturing group movement
  • Routing of charges to group master account


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User Communication

  • Setup guest notifications for access, check-in or check out
  • Alert the user when guest record is accessed
  • Setup manual/auto alert for users to get the alert through system notification
  • User in-built mailing to hand over the shift information and send self reminders
  • To-do task alert based on services to be provided to the guest


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Taxation

  • WISH PMS can handle multiple taxes and tax on top of tax structures, VAT structures, taxes on room, bed tax handling.
  • It also supports Thai tax invoice, European VAT handling, Indian GST, Malaysian GST handling and Middle East VAT structures.


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Housekeeping

This front office management software handles:

  • Temporarily Out of Service and Out of Inventory rooms
  • Marks room status as Maid in, Clean and Inspected
  • Specify re-check on clean status room
  • Handle public area task management along with handling lost and found items
  • Tracks who claims the lost and found items


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Marketing

  • WISH PMS can handle the contracts or agent/operator and corporate with ability to include in the contract early bird, stay based, pax based, child based discounting handling.
  • It can also track sales call and follow up actions to be performed by executives.


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Concierge/Telephone Operator

  • Manages telephone directory with access for telephone operators and concierge
  • Options to access both guest records and telephone directory records from a single location
  • Operators can mark a room as ‘Do not disturb’ or ‘Scan the calls’ before diverting etc
  • Able to take a message for the guest and from the guest


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Night Audit

  • Dual date audit so that night audit does not stop the operations.
  • Non-stop auditing with operations working on business date and auditing happening on audit date.


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Reporting

  • A wide variety of reporting with options to export the report to Excel or in PDF format.
  • Reports can be configured to be sent as email or backed-up as part of the night audit.
  • Reports with drill down options to view details are also available.


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Manager Console

  • Manager is able to view the past performance on occupancy, revenue comparison with budget and forecasted occupancy.
  • They can view top 10 performing agent, corporates, segments among others.


Seamless Integration

WISH, hotel front desk software offers interfaces with third party systems related to guest services, accounting, revenue management, CRS and CRM, along with standard HTNG based third parties to fetch relevant information.
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Web Prol’IFIC Accounting

WISH PMS is INTEGRATED with Web Prol’IFIC Accounting. Web Prol’IFIC software is used for purchasing, inventory, F&B costing, back office accounting and bank reconciliation.

Data flows across systems accurately, with MINIMAL MANUAL INTERVENTION.

This accounting software for hotels is the MORE EFFICIENT way to manage your back office.


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Touché POS

WISH PMS is INTEGRATED with Touché POS – A PMS-POS interface automates the process of posting restaurant charges to guest folios, improving accuracy and efficiency.

The POS queries the PMS in real time to verify guest status and room number and then automatically posts the charge to the guest folio.

ORDERING with QR Menu and CONTACTLESS bill Settlement is available for a safer dining experience for your guest.


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  1. QikRes©Booking Engine

QikRes© booking engine can integrate 2 way with WISH PMS and has the capability to take multi-property bookings and update availability and rates pulled from WISH and push reservation down to PMS automatically.
QikRes© is a Customer Relationship Management (CRM) system that helps businesses improve existing customer relationships and acquire new customers faster.

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Qikpad©/Qikdesk©

QikPad© allows you to Engage with your Guest by allowing them to self-check-in and check-out via the iPad application which is integrated to WISH PMS in real time, without the need of going through the hassle of front desk queues and unnecessary waiting time.

If you’d rather go paperless, front desk agents can check guests in on an ipad, using electronic signature capture. Guest Folios can be emailed to guests too.


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WISH .NET

PROVEN SOFTWARE FOR HOTEL FRONT DESK

3rd party

integration

WISH, hotel front desk software offers interfaces with 3rd party systems like
Touché POS System
WEB PROL’IFIC Back Office Accounting
QikRes© Booking Engine
Qikdesk©/ Qikpad© Paperless Check-in and Check-out
Channel Manager
Passport ID Scanner
Hotel Wifi System
Guest Management System
Door Lock System
IPTV Solutions
Telephone Call Accounting
along with other standard HTNG based third parties to fetch relevant information


For more details on other Hotel Management Solutions, click below:

Touché POS
Web Prol’IFIC Accounting

 

 

Introducing WISH Contactless Features For Hotel Guests

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WISH PMS introduces contactless features for hotel guests. Guests can update their profiles, acknowledge registration cards, view the folio, avail express checkout, settle their bills and give feedback from their phones.

Self check in and check out coming soon.