QIKCONFIRM©

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GUEST ENGAGEMENT TOOL

“Connecting With Your Guest Before, During And After Stay”

Guest engagement begins by interacting with your guest before, during and after their stay. e-Mail is one of the most powerful and least expensive marketing tools available and has been fully incorporated into the core of QikRes©.

QikConfirm© comes with a selection of beautifully designed HTML mobile friendly customizable templates that you can select from with e-mailing capabilities including confirmations, guest surveys, promo codes, discount and more.

QikConfirm
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THE BENEFITS

QikConfirm© is a tool that can help increase the frequency and quality of interfacing with the guest. Typically the purpose of increased interfacing with the guest is the encouragement of guest participation in hotel activities that drive ancillary guest revenue. 

The preponderance of smartphone, laptops and tablets means that we are all used to managing our world through an interactive screen. So it should be no surprise that hotel management is trying to get visibility on guest screens even after the guest has made their reservation online.

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Guest Engagement Begins Before, During & After Stay

QikConfirm© allows you to communicate with your guests before, during and after stay, hence creating a unique experience with your guest.

Apart from the traditional reservation confirmations and pre-arrival notices which are sent to the Guests, QikConfirm© can also be used for other guest-related activities such as promotions, birthday greetings, thank you letters, and etc.

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More Direct Bookings

QikConfirm© empowers hotel guest to make the next reservation with your hotel using discount code and promo codes shown in the thank you letter post departure.

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Getting To Know Your Guest

QikConfirm© allows you to communicate with your guest directly building a relationship prior to them coming to the hotel with a pre-stay message.

Centralized guest profiles are automatically created whenever a booking is made across your managed properties, this allows you to quickly identify who your guests are and what their preferences are so that you may customize marketing and offers more effectively.

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Receive Guest Feedback

QikConfirm© allows you to include a survey or feedback link in the Thank You template that can be sent automatically to the guest after departure for guests to voice their opinion immediately.

Their feedback can help appease grievances as soon as possible thus improving service and staff appraisal.

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A Marketing Tool

QikConfirm© helps you to increase revenue to other channels of your business by including advertising for amenities, restaurants, events, activities and more.

Allows you to insert promotional banners of hotels offers at the email footer that can be changed easily.

QikConfirm© allows you to add your social media links, website links, referral program links, sign up links for loyalty program to your email template to introduce your guest to your website and its features.

FEATURES IN QIKCONFIRM©

QikConfirm© is Guest Engagement at its simplest form with maximum effect. It consists of smartly designed html documents which can be easily emailed to the Guest with minimal or no staff intervention.

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Professional HTML Designed Templates

QikConfirm© comes with a selection of beautifully designed HTML mobile friendly templates you can select from.
  • Unique and responsive HTML templates
  • Graphics can be embedded into the email body making it attractive

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Mobile Friendly Customizable Templates

  • Confirmation Letter
  • Pre-Arrival Letters
  • Thank You Letters
  • Birthday Letters
  • Promotion Mailing

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Personalized Templates

Templates can be personalized:
  • Personalize the fonts, colors, and layout to show your hotels branding
  • Each of your properties and destination can be maintain uniquely
  • Templates can be created in multiple languages under a single template content
  • For personalized messages with guest and booking details, you can add any of the predefined parameters such as guest name, booking period etc

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Include Rating & Reviews URLs

Handling of guest surveys:
  • Include a survey or feedback link in the Thank You template
  • Can easily capture customer opinions and track your ratings

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Include Hyperlinks

Attract today’s tech savvy guests to take control and make better choices in their future reservations. You can add:
  • social media links
  • website links
  • referral program links
  • sign up links for loyalty program
  • Add On Purchases
  • Dining or spa bookings

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A Marketing Tools

QikConfirm© helps you to increase revenue to other channels of your business by
  • advertising for amenities
  • advertising for restaurants
  • promoting events
  • announcing activities and more
  • letting them know about any local festivals going on
  • Offering tourist guide or car rental to nearby tourist attraction

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Email Log

QikConfirm© keeps a log of all emails sent out according to their status and remarks for record purposes
  • Track the copy of the sent template
  • Manually resent if guest claims that they didn’t receive the email
  • Any incorrect email addresses can be edited and resent to the correct corresponding email address
  • You can also send the email to more than one email address using the standard template created

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User Friendly Options

  • Reusable templates with minor changes will mean your staff will spend less time on menial repetitive tasks and more time on more productive tasks
  • Using the same template staff can just change the promotion banner to suit the requirements and save valuable time
  • Option to save as draft and send later or send at real time after updating is entirely up to the staff.

Seamless Integration

e-Mail is one of the most powerful and least expensive marketing tools available and has been fully incorporated into the core of QikRes©.
QikConfirm© can integrate with other 3rd party PMS systems.
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Opera PMS

QikConfirm© has been designated as ready to run on the Oracle Cloud Platform based on the application’s support of the Oracle Cloud compatible technology products and operating systems.

This integration allows the automated guest engagement tool called QikConfirm© to send rich HTML emails directly to guests and can be configured to send email as part of eMarketing Campaign.


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WISH PMS

QikConfirm© can integrate 2 way with WISH PMS and has the capability to take multi-property bookings and receive PMS reservations or push reservation down to PMS automatically.
Using Qikres© with QikConfirm© creates a Customer Relationship Management (CRM) system that helps businesses improve existing customer relationships and acquire new customers faster.
More Info
Coming Soon
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epitome PMS

QikConfirm© will soon be able to seamlessly integrate with epitome PMS. This integration allows the automated guest engagement tool called QikConfirm© to send rich HTML emails directly to guests and can be configured to send promotional email blast as part of their marketing campaigns.


For more details
on other Qikinn Application Solutions, click below:

Qikres©Qikpad© & Qikdesk©

The Ultimate Guest Engagement Tool

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QikConfirm© a Guest Engagement Tool that can help you automate your Confirmation Letter, Pre-Arrivals, Thank you Letters, Birthday Promos, Promotion Mailing etc. QikConfirm© helps Hoteliers benefit in the end through operational efficiencies and an increased revenue.