The need to provide a more personal touch for guests in hotels is becoming a necessity and this permeates across the whole organization at all points of guest contact. Hence, the process starts with the guest makes the first call or the first booking via the online world and subsequently follows through with the arrival at the hotel. At this point, Hotels are now able to provide a personalized check-in service via QikPad©!
The QikPad© solution allows for the following functionality currently:
With the use of the QikPad© system, you are able to check in your guest from any location, such as the airport, in the limo, the lobby or even in the room. When the QikPad© system is started on the tablet device, the system will automatically synchronize the arrivals for the day onto the tablet's memory and subsequently, do this on a periodic basis. In this manner, any changes to reservations records, new reservations, etc. can be updated accordingly.
The screen on the left is an example of today's arrivals who have yet to check-in.
The QikPad© system is able to display the registration card on the screen for the guest to verify and sign. During this process, the additional features which are available for the hotel to use are:
With the interface to the Hotel's PMS system, the QikPad© system can notify the PMS of a successful check-in and then stores the registration card and document in a PDF format attached to the guest booking within the QikPad© system. This information may be retrieved or printed at any time by the hotel if required. This process not only enhances the guest experience but also goes towards contributing to the green initiative for hotels by saving unnecessary paper usage!
Upon check-out, the folio could be printed onto a network printer in the hotel or alternatively, emailed to the guest, which is a planned enhancement for QikPad©
With the availability of information on the web, the need for quick information retrieval is critical for guest service, especially at the Concierge. As such, the QikPad © system now also integrates an online concierge function, which currently is able to provide directions to places of interest but in future can be further enhanced for other purposes. With this, the hotel staff are now truly more guest oriented and there is no longer any necessity to only go to the Concierge Desk for information.
With the Concierge module, the hotel staff will also be able to provide directions for the guest and also print out these directions on the Hotel's network printer.